Accompany Health, Inc. and its subsidiaries and affiliates (the “Company”) is committed to maintaining robust privacy protections.  Our Privacy Policy is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using this Site and our services. 

 

For purposes of this Privacy Policy, “Site” refers to the Company’s website, which can be accessed at accompanyhealth.com. The terms “we,” “us,” and “our” refer to the Company. The term

“You” refers to you, as a user of our Site or our services. We may also refer to you as a User. 

 

This Privacy Policy applies to the Site and all services offered by the Company. This Privacy Policy explains how we handle “Personal Information”, by which we mean information that directly identifies you, such as your name, address, phone number (including mobile phone number), or email address. 

 

For information on how we handle protected health information covered by the Health Insurance Portability and Accountability Act (“HIPAA”), please see our Notice of Privacy Practices.

 

By accessing our Site or our services, you accept our Privacy Policy and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.  If you do not agree to this policy, please do not use our Site or our services. 

 

INFORMATION WE COLLECT & HOW WE COLLECT IT

In order to improve your experience when using our Site or services we may collect a variety of types of information.  Examples of information we may collect include:

 

• Contact information, such as your name, address, phone number, or email address. This includes when you fill out a form or enter information on our Site.
• Preference information, such as your contact and marketing preferences.
• Demographic information, which may include age or birth date, ZIP code, and other information about you, including classifications protected by federal or state law.
• Professional or employment-related Information, such as occupation or current or past job history.
• Call recordings, including information about your call and information you share when you call us on the phone.
• Location information of your device that you use when interacting with our Site or calling us, if your device settings allow us to collect location information.
• Device and browsing information, including information about your phone, tablet, computer, or device, and online browsing activity.

 

As a general practice we strive to collect the least amount of information necessary to provide our services. We collect information on our Site, applications, during calls and text message exchanges with you, and through our in-person interactions. We may collect Personal Information from you and from third parties. We may collect and obtain information in the following ways:

 

• Information you provide, such as when you submit an online form, interact with a Company representative, send us an inquiry via text message or email, visit or contact us, respond to a survey, attend an event, or sign up for messages or marketing.
• From computers and mobile devices, such as information about your device when you use our Site, and information about your device and location that you have consented to share through use of your device or browser.
• From third parties, such as service providers that we use, analytics companies, advertising networks and cooperatives, demographics companies, third parties that provide us with information about you and the different devices you use online, and other third parties that we choose to collaborate or work with.
• From social media platforms and networks that you use in connection with our Site, or that share or allow you to share information with us. For example, if you use functionalities, plugins, widgets, or tools from social media platforms or networks in connection with our Site (e.g., to share content with your connections on social media), we may collect the information that those social media platforms or networks share with us.
• Using cookies and automatic collection methods. For example, we and third parties we work with may collect information from the computer, tablet, phone, or other device that you use to access our Site or that you use to open an email or click on an advertisement from us. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

We may collect non-personal information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about how Users connect to our Site, such as the operating system and the Internet service providers used and other similar information. In general, we use non-personal Information to help us improve our Site and services and customize the User experience. We may also aggregate non-personal information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of non-personal information and we reserve the right to use and disclose such non-personal information to our partners, advertisers and other third parties at our discretion.

HOW WE USE AND SHARE PERSONAL INFORMATION

Using Personal Information

We use the information that we collect to conduct our business and to improve your experience with our services. In order to do so, we also may combine any or all of the information that we collect or obtain.  Examples of how we use information are listed below. Any of the activities below will be performed consistent with our Notice of Privacy Practices (which is only applicable to information covered by HIPAA) and  Patient Agreement/Consent (if there is one between you and us). Note that the electronic communications described below may contain protected health information. You acknowledge and accept that such communications may be sent unencrypted and there is some risk of disclosure or interception of the contents of these communications.

 

• To respond to you, such as when you send us an inquiry via e-mail or text message; fill out a form to be contacted; make a request or an inquiry; wish to set up an appointment with us; request materials in the mail; or share a comment or concern. 

• To send you periodic emails or text messages for other reasons, such as to send updates about appointments and care. 

• To provide you with services, such as to share or offer services that are relevant to your needs; deliver content that you may find interesting or helpful; and process, maintain, and service your account.
• To personalize your experience with us, such as to remember your interests and preferences; customize the services and content we share with you; facilitate your interactions with Company representatives; track and categorize your activity and interests on our Site, including by identifying the different devices you use; and to enrich your experience with our services and Site.
• When permitted, for marketing and advertising, such as to send you marketing and advertising communications and to customize the marketing and advertising that we show you.
• For analytics, such as to understand how you use our Site; understand how you interact with our services; determine the methods and devices used to access our Site; and improve our Site.
• For business purposes, such as to operate and improve upon our business and lawful business activities; maintain our programs, accounts, and records; for research; provide you with notices about changes to our Site and our services; determine your satisfaction with our services; and detect and prevent fraud or misuse of our services.
• For legal and safety purposes, such as to defend our customers and Users from harm or in legal proceedings; notify you of any critical issues; protect the security of our customers, employees, property, and our rights; protect our security; respond to court orders, lawsuits, subpoenas, and government requests; enforce applicable terms of service, including investigation of potential violations; address legal and regulatory compliance; address fraud, security or technical concerns; and protect against harm to the rights, property, or safety of our Users or the public as required or permitted by law. 
• To fulfill any other purpose for which you provide your consent.

 

Sharing Personal Information

We will only share your Personal Information with third parties as outlined in this Privacy Policy and as otherwise permitted by law or as permitted with your consent. 

 

We share Personal Information with vendors who are performing services for the Company, such as an email provider who may be provided access to User’s email address for purposes of sending emails from us. Similarly, we may hire third-party companies to host or operate some of our online services and related computer/software applications.Those vendors use your Personal Information only at our direction and in accordance with our policies.

 

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.

 

YOUR RIGHTS AND CHOICES

We offer you choices about how Personal Information is used and shared. Your choices include:

 

Direct Mail. You may opt out of receiving marketing or advertising by direct mail by contacting us at privacy@accompany.health.

 

Social Media. We encourage you to review your privacy options and settings with the social media platforms/networks you use to understand what choices you have about sharing information from those platforms and networks with us.

 

Mobile Location. You may choose not to provide your location by customizing your mobile device settings to prevent sharing.

 

Text Messages. You may opt out of receiving SMS (text) messages from us anytime by replying “STOP” to text messages received from us. You can also contact us at privacy@accompany.health and ask to opt-out of text messages.

 

Email. You can opt out of marketing emails by using the “unsubscribe” link or mechanism noted in marketing emails you receive from us. You can also contact us at privacy@accompany.health and ask to opt-out of e-mails. 

 

Please note that even if you opt out we may continue to send you administrative messages including, for example, periodic updates to our Privacy Policy.

 

NOTICES

Children. The Site and the Company services are not directed to anyone under the age of 13. The Site does not knowingly collect or solicit information from anyone under the age of 13, or allow anyone under the age of 13 to sign up for our services. In the event that we learn that we have gathered Personal Information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at privacy@accompany.health.

 

California Privacy Rights. This section applies to Users whose Personal Information we collect who are California residents. Please note that information covered by HIPAA is generally excluded from the scope of the California Consumer Privacy Act (“CCPA”). Please note that you have the right to request that we disclose the Personal Information that we have collected about you in the last twelve months, subject to certain exceptions. You also have the right to request deletion of Personal Information that we have collected about you, subject to certain exceptions. You also have the right to not receive discriminatory treatment for exercising your rights under the CCPA. Please note that unless you request us to or consent to us doing so, we do not share any Personal Information with third parties for their own direct marketing purposes. We also do not sell your Personal Information. If you have questions about these practices or would like to exercise your rights under the CCPA, please contact us at privacy@accompany.health.

 

HOW WE PROTECT INFORMATION

We use industry best practice data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information and data stored on our Site. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. We also take measures designed to ensure that Personal Information is only accessible to a limited number of personnel who need access to the information to perform their duties, and those personnel are required to keep the information confidential.

 

In general, information transmitted through the Internet may not be perfectly secure. As a result, we are unable to guarantee the security of Personal Information and we are not responsible for the circumvention of any privacy or security measures on our Site unless required by law. We are not liable for the illegal acts of third parties such as criminal hackers. In the event of a data breach by us or from third party services we will notify you as required under applicable law.

 

LINKS TO OTHER WEBSITES

As part of our services, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our services. These third party sites and services may have their own privacy policies and customer service policies. We encourage our Users to read the privacy statements of other websites before proceeding to use them.

 

CHANGES TO OUR PRIVACY POLICY

The Company has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to check this page for any changes to stay informed about how we protect the Personal Information we collect. You should periodically check the Site and this page for updates.

 

CONTACT US

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to privacy@accompany.health.

Last Updated: This Privacy Policy was last updated on June 27, 2023.